FAQ

What is the minimum order?

Our minimum order value is £35 and we offer FREE delivery Tuesday to Saturday.

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How much is the delivery charge?

Delivery is FREE on all orders, with a minimum order value of £35.

Which courier do you use to deliver?

We work with DPD UK who provide us and our customers with a fantastic service.

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How far do you deliver?

We deliver in England, Wales, Scotland to just north of Edinburgh and limited areas on
the Isle of Wight (post codes PO31 – PO41).

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What time will my delivery arrive

By 12 noon. We pay for a premium delivery service and your order should arrive before 12 noon. Don't forget to check your email notification from DPD to check your delivery slot.

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How will I know my delivery is on its way?

On the day of despatch (ie the day before your delivery is due), you will receive email notification from DPD to let you know that your parcel is en route. As always, any concerns, you can call us on 01208 262202 or drop us an email at [email protected]

What if I'm not in when you deliver?

We can leave your parcel in a safe place.

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Do you offer weekly deliveries?

Yes! When ordering seafood from our main site you can place an order up to 3 weeks in advance or place 3 separate orders for delivery on 3 separate weeks!

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How will my product be packaged?

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer.

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Why don’t you use polystyrene boxes and ice anymore?

At FFT we were very conscious that the packaging products traditionally required to keep seafood products cold in transit – polystyrene boxes and chipped ice - were heavy, wet, bulky and not readily recyclable.

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How do you keep the fish chilled in transit?

  • Our Chill packs work a treat! *
    After a period of exhaustive testing - for which we need to thank many of our VIP customers for their feedback and forbearance as guinea pigs - we made the switch and are confident that your seafood will arrive with you in pristine condition. The food safe chill-packs we use in your seafood box keep your fresh items perfectly fresh.
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Is the packaging recyclable?

Absolutely!

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Where do you get your fish from?

Predominantly Cornish Fish Markets. We specialise in sourcing sustainable fish and shellfish directly, and can tell you exactly where it comes from, right down to the market, and even the boat! Our local South West markets include Looe, Plymouth, Brixham and Newlyn.

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How do I know where it is from?

We share this information with you. You can find information for each item we sell on our main pages. We also label all our fish and shellfish to clearly show it’s origin. Our bought-in products also provide this
information for you.

How do I know it is sustainable?

Sustainability is what we’re all about! At Fish for Thought we make it our mission to lead the way in sustainable sourcing.

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What is The Cornwall Good Seafood Guide?

The best guide to what we should be buying and eating!

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What is Freedom Foods Salmon?

Responsibly farmed, great quality fish. When sourcing our Salmon, we have cast our net wide and Shetland Salmon is some of the finest in the world. Naturally farmed in the clean fast-flowing ocean waters between the Shetland Islands, Freedom Foods Certified, superior source of Omega 3 oils and rich in vitamins and minerals.

Is my fish suitable for home freezing?

The simple answer is Yes! Our vacuum-packed fish makes it really easy to manage your order.

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What do you mean by fresh fish?

3-5 days fresher than the Supermarket. When we say fresh, we really mean it! It has never been frozen and it has not been hanging around in the back of a lorry or warehouse just waiting to be put on a shelve or fish display! Our fish comes to you as ‘straight off the boat’ as it is possible for it to be. Where we buy from the local market, we buy on quality and not purely on price. Our collective years of experience lead us to be very selective over what is good enough for our customers. Only the best.

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Why is your fish and shellfish better than I can get at the supermarket?

  • It’s 3-5 days fresher *
    We are confident that our seafood is between 3 and 5 days fresher than you can get
    from the supermarket. In fact, you can't get fresher fish unless you catch it yourself!
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How do I know how much to buy of each product and species?

We are here to help. Each product online will give you a guideline for purchasing what you need. If you need
help or advice, please don’t hesitate to pick up the phone and call us on 01208 262202.

How can I ask questions about your products and service?

We are here to help. We have tried to cover all bases on our individual items listed but if you need help or
advice, please don’t hesitate to pick up the phone and call us on 01208 262202.

How do I use my Gift Voucher?

If your Gift Voucher was issued prior to 25th April 2018, then please call the office and we will help you process your code.

How do I apply my Discount Code?

Please apply your discount code during the checkout process.

How much weight do Live Lobsters lose when cooked?

The Lobster weight listed on our shop are 'live' weight. All Lobsters lose a small amount of weight once cooked. The general guideline would be:
10-15% loss for a Cooked Lobster
15-20% loss for a Cooked, Split and Cleaned Lobster

What to expect when you purchase a Lobster

Delicious White Meat - this can be found in the tail and claws of the Lobster
Tomalley - this is the soft green or red substance which is found in the body cavity of Lobsters that fulfills the function of both the liver and pancreas.
It is perfectly safe to eat and is often considered a delicacy. It may be eaten alone or used in sauces for flavour and as a natural thickening agent.

How soon can you deliver?

Within 48 hours (taking into account that we deliver Tuesday to Saturday). This allows us time to source, prepare, dispatch and deliver your order to you.

For example, if you place an order Monday, we can deliver Wednesday. Place an order on Friday, we can deliver on Tuesday.