FAQ

What is the minimum order?

Our minimum order value is £35

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How much is the delivery charge?

We are currently offering FREE weekday delivery, with a minimum order value of £35.
We use DPD for all our deliveries. During busy periods, please be patient with DPD delivery drivers
Saturday delivery is £10 (for all orders under £100. For orders over £100, delivery is free)
Please note, delivery charges may change due to weekly / monthly promotions

PLEASE ALSO NOTE THAT DELIVERIES ARRIVING FROM THE 24TH NOVEMBER TO 24TH DECEMBER WILL BE ON A "NEXT DAY" DELIVERY SERVICE

Which courier do you use to deliver?

We work with DPD UK who provide us and our customers with a fantastic service.

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How far do you deliver?

We deliver in England, Wales, Scotland to just north of Edinburgh and limited areas on
the Isle of Wight (post codes PO31 – PO41).
PLEASE NOTE: We Are Unable To Deliver To NORTHERN IRELAND

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What time will my delivery arrive

PLEASE NOTE
DPD Delivery Service Is Changing - If you place an order for delivery week commencing 23rd November 2020 to 24th December, your parcel will be arrived on a Next Day service.

From January 2021, DPD will recommence with their premium service so your order should be with you by 12 noon. Don't forget to check your email notification from DPD to check your delivery slot.
Please be patient with delivery drivers during busy periods

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How will I know my delivery is on its way?

On the day of despatch (ie the day before your delivery is due), you will receive email notification from DPD to let you know that your parcel is en route. As always, any concerns, you can call us on 01208 262202 or drop us an email at [email protected]

What if I'm not in when you deliver?

We can leave your parcel in a safe place.

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Do you offer weekly deliveries?

Yes! When ordering seafood from our main site you can place an order up to 4 weeks in advance or place 4 separate orders for delivery on 4 separate weeks!
You can also subscribe to our Seafoodie Club - click here for more info ...

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How will my product be packaged?

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer.

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Why don’t you use polystyrene boxes and ice anymore?

At FFT we were very conscious that the packaging products traditionally required to keep seafood products cold in transit – polystyrene boxes and chipped ice - were heavy, wet, bulky and not readily recyclable.

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How do you keep the fish chilled in transit?

Our Chill packs work a treat!
After a period of exhaustive testing - for which we need to thank many of our VIP customers for their feedback and forbearance as guinea pigs - we made the switch and are confident that your seafood will arrive with you in pristine condition. The food safe chill-packs we use in your seafood box keep your fresh items perfectly fresh.

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Is the packaging recyclable?

Absolutely!

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Where do you get your fish from?

Predominantly Cornish Fish Markets. We specialise in sourcing sustainable fish and shellfish directly, and can tell you exactly where it comes from, right down to the market, and even the boat! Our local South West markets include Plymouth, Brixham and Newlyn.

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How do I know where it is from?

We share this information with you. You can find information for each item we sell on our main pages. We also label all our fish and shellfish to clearly show it’s origin. Our bought-in products also provide this
information for you.

How do I know it is sustainable?

Sustainability is what we’re all about! At Fish for Thought we make it our mission to lead the way in sustainable sourcing.

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What is The Cornwall Good Seafood Guide?

The best guide to what we should be buying and eating!

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What is Freedom Foods Salmon?

Responsibly farmed, great quality fish. When sourcing our Salmon, we have cast our net wide and Shetland Salmon is some of the finest in the world. Naturally farmed in the clean fast-flowing ocean waters between the Shetland Islands, Freedom Foods Certified, superior source of Omega 3 oils and rich in vitamins and minerals.

Is my fish suitable for home freezing?

The simple answer is Yes! Our vacuum-packed fish makes it really easy to manage your order.

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What do you mean by fresh fish?

3-5 days fresher than the Supermarket. When we say fresh, we really mean it! It has never been frozen, defrosted and sold as fresh. And it has not been hanging around in the back of a lorry or warehouse just waiting to be put on a shelf or fish display! Our fish comes to you as ‘straight off the boat’ as it is possible for it to be. Where we buy from the local market, we buy on quality and not purely on price. Our collective years of experience lead us to be very selective over what is good enough for our customers. Only the best.

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Why is your fish and shellfish better than I can get at the supermarket?

It’s 3-5 days fresher
We are confident that our seafood is between 3 and 5 days fresher than you can get
from the supermarket. In fact, you can't get fresher fish unless you catch it yourself!

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How do I know how much to buy of each product and species?

We are here to help. Each product online will give you a guideline for purchasing what you need. If you need
help or advice, please don’t hesitate to pick up the phone and call us on 01208 262202.

How can I ask questions about your products and service?

We are here to help. We have tried to cover all bases on our individual items listed but if you need help or
advice, please don’t hesitate to pick up the phone and call us on 01208 262202.

How do I use my Gift Voucher?

If your Gift Voucher was issued prior to 25th April 2018, then please call the office and we will help you process your code.

If you have received an E-Gift Voucher, simply enter your unique Voucher Code into the 'Discount' box at the checkout to redeem the value of your voucher. If you choose not to spend the full amount of the Voucher, you will automatically receive the balance via an email once you complete checkout.

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How do I apply my Discount Code?

Please apply your discount code during the checkout process. You will find the Discount Code Box on the same page where you enter your personal details.

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How much weight do Live Lobsters lose when cooked?

The Lobster weight listed on our shop are 'live' weight. All Lobsters lose a small amount of weight once cooked. The general guideline would be:
10-15% loss for a Cooked Lobster
15-20% loss for a Cooked, Split and Cleaned Lobster

What to expect when you purchase a Lobster

Delicious White Meat - this can be found in the tail and claws of the Lobster
Tomalley - this is the soft green, red or black substance which is found in the body cavity of Lobsters that fulfills the function of both the liver and pancreas.
It is perfectly safe to eat and is often considered a delicacy. It may be eaten alone or used in sauces for flavour and as a natural thickening agent.

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How soon can you deliver?

Normally this is within 48 hours (taking into account that we deliver Tuesday to Saturday). This allows us time to source, prepare, dispatch and deliver your order to you.

For example, if you place an order Monday, we can deliver Wednesday. Place an order on Friday, we can deliver on Tuesday.

However, please note that during busy periods this may be a longer leadtime.

2020 Christmas Deliveries

As always, we recommend placing your Christmas order sooner rather than later.
As we creep closer to Christmas, our delivery slots fill up pretty quickly! Once we reach our maximum capacity, we will need to close the online shop to deliveries.

DELIVERY OPTIONS:

W/C 30th NOVEMBER
We will deliver Wednesday 2nd December through to Saturday 5th

W/C 7th DECEMBER
We will deliver Tuesday 8th through to Saturday 12th

W/C 14th DECEMBER
We will deliver Tuesday 15th through to Saturday 19th

W/C 21st DECEMBER
We will deliver Tuesday 22nd through to Friday 24th
*Please note the delivery charge for December 24th is a standard £12.50

Note: We are CLOSED during Christmas and New Year

We reopen in the New Year, with our first delivery being 8th January 2021

Merry Christmas!!

What to expect when you order a Live Lobster

When you receive your lobster, remove it from the protective packaging that it has travelled in. Place the lobster on a tray, cover it with a damp cloth or tea-towel and put the tray into the refrigerator until you are ready to cook it. At 4oC, or below, a lobster will drift into a hibernative state. We would recommend cooking your lobsters within 24hrs of receipt

What to expect when you order a cooked Lobster

White Meat can be found in the tail and claws of the Lobster. In some female lobsters you may find Tomalley - this is the soft, dark green or red substance which is found in the body cavity of Lobsters, that fulfils the function of both the liver and pancreas. It is perfectly safe to eat and is often considered a delicacy. It may be eaten alone or used in sauces for flavour and as a natural thickening agent.

What to expect when you buy Live Mussels

Our mussels arrive with you live. To store them, leave them in the net that they arrive in. Twist the net so that any slack is taken up and place them in a bowl. Cover the bowl with a damp cloth or tea-towel and place it in the refrigerator until you are ready to prepare them. We would recommend using the mussels within 24-36hrs of receipt. NOT suitable for home freezing unless you cook them first

What to expect when you purchase Oysters

To store your oysters once they arrive, remove them from all packaging and place them on a tray, or plate. Make sure you place them cupped-side down, with the ‘flat’ side uppermost. Cover them with a damp cloth or tea-towel and place them in the refrigerator until you are ready to eat them. We would recommend eating the oysters within 24-36hrs of receipt. NOT suitable for home freezing unless you cook them first

What to expect when you purchase Crab Meat

We only sell fresh hand-picked Cornish crab meat and whilst the pickers are experts, they are not infallible. Please be aware that occasionally a small piece of shell may get left in the pot with the meat.

How do you transport frozen items?

We pack the frozen elements of your order with blue gel packs that are previously frozen down to -42oC. These specially formulated packs have a much lower point of transition than a standard ice pack. In fact, they become liquid at -18oC requiring significantly more internal energy to transition to a liquid state and thus staying colder for longer. Whilst your produce should arrive frozen, it is unlikely that the blue gel packs will still be solid.

Will my frozen items defrost during transit?

Partial defrost - it can happen! While we make every effort to make sure your order reaches you in perfect condition, occasionally some products may start to thaw a little. Fish and shellfish that are quite high in oil content tend to be more susceptible to this – eg. prawns, sardines or salmon. Because of the way that we pack your fish, this thawing process will have been gradual and, in much the same way that you might pop some slightly softer frozen broccoli, for example, straight into the freezer on returning from the supermarket on a hot day, it should be fine to do this.

Can I amend or add to my existing order?

Please call one of the Team on 01208 262202 and we will assist you with this.

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Will Fresh Fish Always Be Available?

Rest assured that we will make every effort to source fresh product for your order, however, if we are unable to do so for any reason, we will replace it with a frozen alternative.

The availability of all seafood at market can be impacted by many different factors – Seasonality, bad weather, tidal variations, which boats are landing, or even good old-fashioned fisherman’s luck… and in the current circumstances, unprecedented demand has further added to uncertainty.When fish happen to be plentiful at market, we try to buy a little extra which we expertly prepare and blast freeze, here on site, for just such an eventuality. The replacement should arrive with you frozen. Do not re-freeze seafood that has defrosted.

Unlike many of our competitors, we will NEVER send you frozen, or previously-frozen, lobsters. ALL our lobsters are cooked fresh to order on the premises. This allows for them to be frozen on receipt, should you wish to consume them at a later date